Optimy

The Challenge

Optimy needed to embed analytics directly into its SaaS platform while maintaining strict multi-tenant data isolation for each client. At the same time, their internal support teams required cross-tenant visibility to effectively help clients — a fundamentally different access model that had to coexist securely with the client-facing experience.

The Solution

Trillabit enhanced Optimy's existing Snowflake warehouse and built a unified analytics layer on top of it:

• Existing Snowflake warehouse leveraged and enhanced for real-time performance
• A single semantic layer consolidated for consistent analytics — both external and internal
• Multi-tenant isolation enforced at the data level for client-facing dashboards
• Cross-tenant access scoped and secured for internal support teams
• Embedded and branded dashboards matched to Optimy's product experience

One platform, two access models — each governed consistently through the same semantic layer so metrics mean the same thing everywhere.

The Outcome

Optimy now delivers live in-product analytics to clients with the data exploration experience they expect, while internal teams have the cross-tenant visibility they need to provide trusted support. Centralized governance eliminated inconsistencies between internal and external reporting, and the architecture scales cost-effectively as Optimy's client base grows — with an AI-ready foundation already in place.